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Returns Policy
At Tethys Bespoke Threadworks we make each piece with care and we want you to keep it for a long time.
Hand embroidered Halo pieces are made to order. Work begins on your piece once you place the order, and for this reason these are final sale. We are not able to accept returns or exchanges on hand embroidered pieces.
Ready to wear pieces can be returned within 14 days of delivery. Items should be unworn, unwashed and in original condition with all tags attached. To begin a return, write to us at info@tethysthreadworks.com and we will guide you through it.
Damaged or incorrect items are always covered, whichever tier you have ordered. Write to us within 14 days of delivery with a photograph and we will make it right.
Exceptions for Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please follow these steps:
- Contact Us: Reach out to our customer service team at info@tethysthreadworks.com within 14 days of your purchase.
- Provide Details: Include your order number and detailed photos of the damaged or incorrect item.
- Return Shipping: Customers are responsible for covering the shipping costs when returning a damaged or incorrect item.
- Packaging: Please return the item in its original packaging to ensure it reaches us in the best possible condition.
We appreciate your understanding and cooperation.
If you have any questions or need further assistance, please don't hesitate to contact us at info@tethysthreadworks.com.
