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Returns Policy
At Tethys Threadworks, we strive to provide the highest quality products and excellent customer service. Due to the nature of our business, we do not accept any returns or exchanges on our items. However, we do make exceptions in the case of damaged or incorrect items.
Exceptions for Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please follow these steps:
- Contact Us: Reach out to our customer service team at info@tethysthreadworks.com within 14 days of your purchase.
- Provide Details: Include your order number and detailed photos of the damaged or incorrect item.
- Return Shipping: Customers are responsible for covering the shipping costs when returning a damaged or incorrect item.
- Packaging: Please return the item in its original packaging to ensure it reaches us in the best possible condition.
We appreciate your understanding and cooperation.
If you have any questions or need further assistance, please don't hesitate to contact us at info@tethysthreadworks.com.