Privacy policy
Last updated: 22/07/2026
This Privacy Policy describes how Tethys Threadworks (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tethysthreadworks.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Data Controller
The data controller responsible for your personal information is:
Tethys Bespoke Threadworks
Email: info@tethysthreadworks.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Non essential cookies, including analytics and advertising cookies, are placed only where you have given consent through our cookie banner. You may withdraw or change your consent at any time through the cookie preferences on our Site.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (for example bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
Our email marketing provider, Klaviyo, which processes your contact details and information about your interaction with our emails and Site.
Our advertising partners, including Meta Platforms, where you have consented to advertising cookies.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information and Our Legal Bases
We process your personal information on the following legal bases under the General Data Protection Regulation (EU) 2016/679:
Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews. Legal basis: performance of a contract with you.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing communications by email or postal mail, and to show you advertisements for products or services. Legal basis: your consent, which you may withdraw at any time. Where we send marketing about similar products to existing customers, we rely on our legitimate interests and you may object at any time.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. Legal basis: our legitimate interests in protecting our business and our customers. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. Legal basis: our legitimate interests in being responsive to you and maintaining our business relationship with you.
Legal Compliance. We process your personal information to comply with tax, accounting and consumer protection obligations. Legal basis: compliance with a legal obligation.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services, including to remember your actions and preferences, and to run analytics and better understand user interaction with the Services. Strictly necessary cookies are placed on the basis of our legitimate interests. All other cookies are placed only with your consent.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
With business and marketing partners, including Shopify, Klaviyo and Meta Platforms, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, including responses to subpoenas, search warrants and similar requests, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months, disclosed the following categories of personal information about users for the purposes set out above:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf, including payment processors, fulfillment partners, email marketing providers and data analytics providers. Business and marketing partners. |
| Commercial information such as order information, shopping information and customer support information | Vendors and third parties who perform services on our behalf. Business and marketing partners. |
| Internet or other similar network activity, such as Usage Data | Data analytics providers. Business and marketing partners. |
We do not process special categories of personal data as defined in Article 9 of the GDPR, and we do not use personal information to infer characteristics about you.
Retention of Your Information
We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy:
Order and transaction records are retained for the period required by Greek tax and accounting law, which is currently ten years from the end of the relevant financial year.
Marketing contact details are retained until you withdraw consent or unsubscribe, and for a reasonable period afterwards to record your preference.
Customer support correspondence is retained for three years from the date of the last communication.
Usage Data collected through analytics cookies is retained in accordance with the retention settings of the relevant provider.
Account information is retained for as long as your account remains active, and for a reasonable period afterwards.
User Generated Content
The Services may enable you to post product reviews and other user generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi public venues, including information you share on third party social networking platforms, may also be viewable by other users of those platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. Under Greek law, the minimum age for a child to consent to information society services is 15. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Your Rights
Under the GDPR you have the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
Right of Access. You may request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
Right to Erasure. You may request that we delete personal information we maintain about you.
Right to Rectification. You may request that we correct inaccurate personal information we maintain about you.
Right to Data Portability. You may request a copy of the personal information we hold about you in a structured, commonly used and machine readable format, and request that we transfer it to a third party where technically feasible.
Right to Restriction of Processing. You may ask us to stop or restrict our processing of your personal information.
Right to Object. You may object to processing carried out on the basis of our legitimate interests, including profiling, and to processing for direct marketing purposes at any time.
Right to Withdraw Consent. Where we rely on consent to process your personal information, you may withdraw this consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time using the unsubscribe option in our emails. If you opt out, we may still send you non promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights by contacting us using the details provided below. We will respond within one month of receiving your request, which may be extended by two further months where the request is complex. We may need to collect information from you to verify your identity before providing a substantive response. You may designate an authorised agent to make requests on your behalf, and we will require proof of authorisation.
We will not discriminate against you for exercising any of these rights.
We use Shopify's ad services such as Shopify Audiences to help personalise the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
You also have the right to lodge a complaint with the Hellenic Data Protection Authority:
Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα) Kifissias 1 to 3, 115 23 Athens, Greece Telephone: +30 210 6475600 Website: www.dpa.gr
If you reside in another EU member state, you may lodge a complaint with your local supervisory authority.
International Transfers
We may transfer, store and process your personal information outside the European Economic Area, including in the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
Where we transfer your personal information outside the European Economic Area, we rely on recognised transfer mechanisms including the European Commission's Standard Contractual Clauses, or adequacy decisions where the receiving country has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@tethysthreadworks.com.
